Refund Policy for Oak Outlines
At Oak Outlines, we take pride in delivering high-quality, custom-made products tailored to your specifications. Each item is crafted with precision and care, ensuring a unique and personalized touch. Due to the nature of our products being made to order, we have established the following refund policy to provide clarity and transparency:
Non-Refundable Policy:
All orders placed with Oak Outlines are considered final and non-refundable once the production process has commenced. As each product is created specifically for you, we are unable to accept cancellations or offer refunds once the order is confirmed.
Damaged or Defective Items:
We understand that unforeseen circumstances may arise during transit, leading to the receipt of damaged or defective items. In the event that your order arrives in such a condition, we kindly ask that you contact our customer service team, within 14 days of receiving your shipment. To initiate the resolution process, please provide clear photos of the shipping box and the damaged or defective product, or any other proof of damage.
Contacting Customer Service:
To report any issues or seek assistance, please reach out to our customer service team via email, hello@oakoutlines.com. Be sure to include your order number and a detailed description of the problem in your communication. Our dedicated customer service representatives will work diligently to review your case and provide a suitable solution.
Resolution Process:
Upon receiving your report, our customer service team will assess the provided information and work to resolve the issue promptly. Our goal is to ensure your satisfaction and address any concerns you may have regarding the quality or condition of your order.
We appreciate your understanding of our non-refundable policy, as it enables us to maintain our commitment to delivering customized, high-quality products. If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer service team.
Shipping Policy for Oak Outlines
At Oak Outlines, we strive to provide a seamless and reliable shipping experience for our valued customers. Please review the following details regarding our shipping policy:
Shipping Rates:
- All orders within the United States will incur a standard shipping fee of $10.
- For international orders, customers are responsible for the full shipping fee, which will be calculated and displayed during the checkout process.
Processing Time:
Our frames and prints are meticulously hand-cut, hand-assembled, and printed to the highest museum-quality standards. Due to the artisanal nature of our production process, we kindly ask customers to allow at least 1 week for the frames to be prepared and shipped.
Shipment Notification:
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. This information will allow you to monitor the progress of your shipment and estimate its delivery date.
International Orders:
International customers are responsible for any customs duties, taxes, or fees associated with the shipment. Please be aware of your country’s specific regulations and charges related to importing goods.
Quality Assurance:
The extra time required for processing and shipping is a testament to our commitment to delivering top-quality museum-style pieces. We take pride in the craftsmanship of our products, ensuring that each item meets the highest standards of excellence. Your patience is sincerely appreciated as we work diligently to create and dispatch your personalized order.
Delivery Time Estimates:
While we strive to meet estimated delivery times, please note that unforeseen circumstances such as customs delays may impact the actual delivery date. We appreciate your understanding in these situations and assure you that we will do our utmost to resolve any issues that may arise.
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at hello@oakoutlines.com. We value your trust in Oak Outlines and look forward to providing you with a unique and exceptional product.
Thank you for choosing us for your custom printing and framing needs.